Resource hub
Honest guides, rights, and plain language
Everything here is written to restore agency — no scare content, no jargon walls.
Settlement vs write-off
A 'write-off' is the lender's accounting entry, not your freedom. Understanding the difference protects you from a false sense of closure.
Full guide coming with the resource hub rollout →CIBIL impact of settlement
What 'Settled' actually means on your report, how long it weighs, and the behavior that rebuilds score fastest.
Full guide coming with the resource hub rollout →Can the bank file a case against me?
Civil recovery, Section 138 notices, arbitration — what's real, what's a scare tactic, and the limitation clock on each.
Full guide coming with the resource hub rollout →What recovery agents may not do
The RBI Responsible Business Conduct rules in plain language: hours, identification, relatives, and privacy.
Full guide coming with the resource hub rollout →Borrower Rights Center
Every RBI rule your recovery agent must follow
Sourced from the RBI Responsible Business Conduct Directions 2025 (effective July 2026 for banks) and their 2026 amendments. Each rule below is what our Evidence Locker tags violations against.
No anonymous calls
RBC-J4(4)Agents must identify themselves, their employer, and the lender they represent on every contact.
Contact hours protected
RBC-J4(5)No recovery communication between 20:00 and 08:00 IST, and no contact on national holidays.
No harassment of relatives
RBC-J4(6)Agents may contact family members only in narrow, lender-defined circumstances — never to pressure you.
No false debt claims
RBC-J4(8)Stating amounts, consequences, or legal actions that are untrue is a reportable violation.
Agent ID mandatory
Identification ruleEvery agent carries and produces identification with the lender's name on request.
No public shaming
Privacy ruleAgents may not discuss your debt with neighbors, employers, or on social media.
Experiencing these? Log each incident in your Evidence Locker (dashboard) — three same-tagged incidents in 14 days auto-flags your case for escalation with citations. Not a client yet? Call +91-8796995111.
Glossary
Plain-language debt terms
- One Time Settlement (OTS)
- An agreement between you and your lender where you pay less than the total outstanding amount to close the loan permanently.
- Waiver
- A reduction in the total amount you owe to your lender, expressed as a percentage.
- Equated Monthly Installment
- The fixed payment amount you make every month to your lender until the loan is fully repaid.
- Credit Information Bureau of India Limited
- India's first credit bureau, maintains your credit report which affects your ability to get new credit.
- Recovery Agent
- A person or agency appointed by a lender to recover outstanding dues. Must follow RBI guidelines.
- Harassment
- Any behavior by a recovery agent that violates RBI Responsible Business Conduct Directions — including calls at odd hours, contacting relatives, or using abusive language.
- No Objection Certificate
- A document issued by your lender confirming they have no objection to your loan being closed or settled.
- Tax Deducted at Source
- Tax deducted by the lender on the waived amount exceeding ₹15,000, as per Section 56(IV) of the Income Tax Act.
- Days Past Due
- The number of days your EMI payment is overdue. 0 DPD means on time, 30+ DPD means significantly overdue.
- Anti-Harassment Service
- Debtrix's flagship service using call-forwarding technology to intercept recovery calls, document violations, and intervene with RBI-compliant complaints.
- Lawyer Intervention Service
- On-ground legal protection when recovery agents visit your home or workplace. Available in Delhi NCR.