Grievance Redressal

Name: [REGISTERED ENTITY - Grievance Officer]

Designation: Grievance Officer

Email: grievance@debtrix.in

Phone: +91-8796995111 (24×7)

Address: [OFFICE ADDRESS]

Step 1: Contact our support team at info@debtrix.in or +91-8796995111.

Step 2: If unresolved within 48 hours, contact the Grievance Officer.

Step 3: If unresolved within 30 days, escalate to the RBI Integrated Ombudsman.

Acknowledgment: Within 24 hours.

Resolution: Within 30 days of receipt.

Response: In writing via email or registered post.

If your grievance is not resolved, you may file a complaint with the RBI Integrated Ombudsman.

Visit: https://rbi.org.in/Scripts/Integrated-Ombudsman.aspx

Email: ibinformal2@rbi.org.in

Phone: 14404